POLICY

Our policy is simple. In exchange for our company’s commitment to fair prices and timely delivery, we ask that our customers provide the following agreements for shipping and payment:

Purchasing

For records purposes, all purchase orders must be sent via email, mail, or fax. Purchasers must pay as C.O.D. or Cash In Advance until an open account is established.

Shipping

All shipping or special freight costs are responsible by the purchaser.

Refund & Returns

Returns are accepted upon Kelco’s authorization until 3 months after the invoice date. Items can be returned in exchange for a full refund or credit. There will be a 15% handling fee for restocking cost, and freight must be prepaid.

Refund and returns do not apply  to made-to-order items.

  1. Purchasing
    1. For accurate processing, all purchase orders must be sent via email, mail, or fax. Orders by phone will not be accepted.

    2. Orders of custom, made-to-order items will only be accepted upon the completion and return of the authorization form.

    3. Purchasers must pay as C.O.D. or Cash In Advance until an open account is established. To establish an open account, please complete and return the following credit application.

  2. Terms & Conditions
    1. No order shall be changed or cancelled by buyer without liability unless notice of change is made and accepted before manufacturing work is in process.

    2. Items listed are subject to withdrawal without notice.

    3. Prices in effect at time of shipment will apply to all orders.

  3. Minimum Order
    1. All mounted flap wheels and flap discs are sold in quantities of 10.

    2. All unmounted flap wheels (up to 8” diameters) are sold in quantities of 5.

  4. Quantity Variance
    1. Due to the nature of the manufacturing process, we reserve the right to make over or under shipments by 10% unless “exact quantities only” is specified.

  5. Shipping
    1. Kelco, USA only distributes within the U.S.A. Thus, all shipment destinations must be within the continental U.S.A. & Canada.

    2. All shipping or special freight costs are responsible by the purchaser as prices have already been adjusted to account for shipping costs.

    3. Special requests for 24 hour rush orders are subject to a 5% surcharge.

  6. Refund & Returns
    1. A 15% restocking fee will apply to returns that are accepted upon Kelco’s authorization.

    2. Items can be returned in exchange for a full refund or credit.

    3. No merchandise may be returned after five months from date of shipment.

  7. Payment
    1. All invoice balances are due 30 days from the invoice date. Cash, check, and credit cards are accepted.

    2.  Invoices not paid within 45 days will be considered delinquent, and all open orders may be placed on hold until past due invoices are paid. Overdue balances are liable to a 7% late fee.